The knack of putting yourself in someone else’s shoes; intellectually and emotionally. We all need empathy at some point in our lives. It gives a sense of belonging and helps us heal hearts. Just two magic words- “I understand” signifies caring. Most of the time it is difficult to understand what a mentally ill person is going through. But bear in mind that showing you care and recognising their discomfort is important even if you have never been through the experience.