Develop Process-Maturity
was pretty relaxed during my last visit to hairdresser. I closed my eyes, I couldn’t see much without glasses anyway, spent the styling time thinking about writing the next blog post. Not even for an instant I was worried about the haircut. The hairdresser was a known person, an expert, knew his tricks and knew what I expected. What else does a client want?
Right, satisfaction EVERY TIME.
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